Hi,
I would like to ask what do you mean by this:
Someone wrote:
the files are still going into the ../media folder, not the ../media/mp4 folder
Do you mean that you are recording streams and recorded streams are written in "../media" folder? If this is the case, I suggest reviewing the parameters of the record command issued. If the pathToFile parameter is a relative path, it will use evostreamms working directory (config if run_console_ems.bat is used).
Evostream Media Server will try to look for the media files inside mediaFolder paths. Here is my settings, as an example: