evomedia server crashes

Hello, I got a crash report from the evostream media server running on a Windows server. It is installed at a remote site and can’t find the version right now but it should be 1.6.4 I believe. The detail report is like below (I translated some Korean text into English) =============================================================== 2014-02-02 18:32:05 Application Error Application name having problem: evostreamms.exe, version: 0.0.0.0, timestamp: 0x51f2f644 Module name having problem: evostreamms.exe, version: 0.0.0.0, timestamp: 0x51f2f644 Exception code: 0xc0000005 Error offset: 0x00000000000478a0 Error process D: 0xb4c Error process start time: 0x01cf10d4a65a7e20 Error process path: C:Program FilesEvostream Media Serverevostreamms.exe Error module path: C:Program FilesEvostream Media Serverevostreamms.exe Report ID: e04fedac-8bec-11e3-a751-a41f72a393d2 + System – Provider [ Name] Application Error – EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 – TimeCreated [ SystemTime] 2014-02-02T09:32:05.000000000Z EventRecordID 213 Channel Application Computer WIN-D12UJHCMV25 Security – EventData evostreamms.exe 0.0.0.0 51f2f644 evostreamms.exe 0.0.0.0 51f2f644 c0000005 00000000000478a0 b4c 01cf10d4a65a7e20 C:Program FilesEvostream Media Serverevostreamms.exe C:Program FilesEvostream Media Serverevostreamms.exe e04fedac-8bec-11e3-a751-a41f72a393d2 =============================================================== The server has been running for some time (more than several weeks) and I can’t explain what exactly happened that time. Can someone explain what caused this crash with above info? Thanks.