I can't get eovstreamms to run. Please see log from console below. Although the documentation tells me to put the License.lic file into /etc/evostream, I also tried it in /etc/evostreamms but no luck.

I can't get eovstreamms to run. Please see log from console below. Although the documentation tells me to put the License.lic file into /etc/evostream, I also tried it in /etc/evostreamms but no luck.

Support ForumCategory: Installation and Basic OperationI can't get eovstreamms to run. Please see log from console below. Although the documentation tells me to put the License.lic file into /etc/evostream, I also tried it in /etc/evostreamms but no luck.
BillMalkin asked 5 years ago
root@vps-1102921-2741:/etc/evostreamms# service evostreamms start_console
/crtmpserver/src/crtmpserver.cpp:429 EvoStream Media Server (www.evostream.com) version 2.0.0 build 5550 with hash: eab81ed5ed39d3794e77408249f51817142b90ba – QBert – (built for Ubuntu-14.04-x86_64 on 2017-10-03T08:14:02.000)
/crtmpserver/src/crtmpserver.cpp:432 OS files descriptors count limits: 4096/4096
/crtmpserver/src/crtmpserver.cpp:434 Initialize I/O handlers manager: epoll with timerfd_XXXX support
/crtmpserver/src/crtmpserver.cpp:879 Instantiating the Evo Web Services…
/crtmpserver/src/crtmpserver.cpp:887 Evo Web Services started.
/crtmpserver/src/crtmpserver.cpp:864 Instantiating the Web Server…
/crtmpserver/src/crtmpserver.cpp:872 Web Server started.
/crtmpserver/src/crtmpserver.cpp:894 Instantiating the Web UI…
/crtmpserver/src/crtmpserver.cpp:901 Web UI started.
/common/src/utils/misc/license.cpp:260 Could not generate Machine ID!
evostreamms: /home/jenkins/workspace/evostreamms2.deb/linux/ubuntu.14.04.64/sources/common/src/utils/misc/license.cpp:260: std::string License::GenerateMachineId(): Assertion `false’ failed.
Aborted (core dumped)



6 Answers
Don answered 5 years ago
Hi Bill Malkin, Please advise the hardware platform where the EMS is installed. You may need a special license if your hardware is non-standard. Cheers, Don
BillMalkin answered 5 years ago
Hi Don Thanks for your quick response. The platform I’m trialing this on is quite small at the moment: Intel(R) Xeon(R) CPU E7540 @ 2.00GHz 4 CPUs 1GB memory 30GB disk Ubuntu 14.04.5 LTS (GNU/Linux 2.6.32-042stab079.5 x86_64) Could the problem be that this older version of Ubuntu is no longer supported by Evostream maybe? Thanks. Cheers
Bill
erika Staff answered 5 years ago
Hi Bill, Ubuntu 14 is still supported.. Can you send the whole log files to us? You may email it to salessupport@evostream.com. Also, please check if your Date and Time settings are updated and the ports to be used by EMS are available.   Thank you.
BillMalkin answered 5 years ago
Hi Erica

I’ve just emailed you the log files. (They are not much more than I’ve already sent you.) However, my email was rejected – Your message to salessupport@evostream.com couldn’t be delivered. salessupport wasn’t found at evostream.com. I tried to add these files as attachments to this message but it said this file type is not allowed. I’m not having a very good day! 🙂 Anyway, when I run “service evostreamms start” it says it started successfully but “service evostreamms status’ says that it isn’t running. “ps -e | grep evo” shows that there are two processes running, both called evo-node, although I believe there should be four processes running. “service evostreamms stop” doesn’t stop those two processes so I have to do a “kill -9” to remove them.

My date and time settings are correct. My time zone is UTC+10:30 (Adelaide, Australia) and my server’s timezone, on which I’m running EMS, is UTC+08:00 (Perth, Australia).

All the necessary TCP and UDP ports are available except 554. For this I’m using 5544.

Cheers
Bill

erika Staff answered 5 years ago
Hi Bill! Sorry I overlooked the email address.. It is salesupport@evostream.com. Based on your scenario, the EMS shuts down and that is what we need to know why. We will look into your logs and let you know what happened.    Thank you!

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